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ACG’s core values include growth, partnership, transparency, innovation and empowerment. We believe if our team is able to grow professionally, thrive in partnerships with colleagues and clients, conduct themselves with integrity and transparency, problem solve and innovate, and feel respected and empowered, our clients will be successful.
PRESIDENT & FOUNDER
SENIOR MANAGER, FINANCE & OPERATIONS
SENIOR MANAGER & ACCOUNT EXECUTIVE
SENIOR CLIENT RELATIONS MANAGER
MEETING PLANNER
COORDINATOR
COORDINATOR
CLIENT RELATIONS MANAGER
ACCOUNT EXECUTIVE
SENIOR CLIENT RELATIONS MANAGER
CLIENT RELATIONS MANAGER
CLIENT RELATIONS MANAGER
COORDINATOR
BOOKKEEPER
SENIOR CLIENT RELATIONS MANAGER
MARKETING MANAGER
ACCOUNT EXECUTIVE
As President and Founder of Association & Conference Group (ACG), Carolyn brings more than 25 years of event and association management experience to every client engagement. She began her career at a premier conference production company, securing senior level speakers from Fortune 500 companies. Her accomplishments included successfully launching a new division of the company that continues to thrive today. In 2001, Carolyn moved to the Washington, D.C. area to work in the association industry. After serving several years as a volunteer board member and experiencing firsthand lackluster service from an association management company, Carolyn founded ACG.
Growing ACG from an idea to a firm employing over 20 women, Carolyn is passionate about the culture and team at her firm and with helping its clients achieve their strategic goals. Today, she is involved with strategic planning, budgeting, finance, fundraising and membership recruiting and retention strategy development for ACG clients. Carolyn earned a BA and BS from Rutgers College, Rutgers University and earned the Certified Association Executive (CAE) credential issued by ASAE. Carolyn is an active member of the AMC Institute and serves on the Rutgers University Alumni Association Alumni Leaders Council.
Val joined ACG in 2016, bringing over 12 years of association management experience. As a Senior Manager and Account Executive, she provides strategic vision with a focus on sustaining organizational growth through the development of financial resources, membership retention and engagement, and raising brand awareness. She utilizes a data-driven approach to achieve desired results for client leadership, while expanding value for all members. In addition, Val manages a diverse team and is responsible for providing supervision, coaching and professional development.
Val began her career working for the Camden County Bar Association, focusing on event management and membership coordination and recruitment. She later went on to work as an account manager for L&T Health and Fitness where she was responsible for managing health-related events for Government Agencies, Fortune 500 companies, and townships nationwide. At this position, Val managed 40+ clients and excelled at building meaningful and lasting client relationships. Val earned a BA from Rowan University.
Under Val’s management of the Association of Fundraising Professionals- Greater Philadelphia Chapter (AFP-GPC), she created and implemented a new sponsorship program that increased revenue 100% from 2018 to 2020 and is on track for growth in 2021. In addition, Val has been instrumental in introducing and implementing non-dues revenue streams for this association. Many of the associations that Val manages have won awards including the Association of Fundraising Professionals Ten Star Designation and Chapter of the Year awards.
As a Manager and Account Executive, Amanda Shumaker brings over 10 years of experience managing operations, meetings and events for multinational associations. In her current role, Amanda is responsible for ensuring the strategic and operational goals of her clients are achieved.
Amanda currently serves as executive staff for multiple associations. She brings a unique blend of strategic board management experiences, a passion for non-profits and a client-centered perspective to association management. In addition to her client responsibilities, Amanda manages a team of four ACG staff members.
Amanda attended The University of North Carolina at Charlotte and earned her Bachelor of Science degree in Business Administration majoring in Management. She began her career in event management at Alpha Delta Pi Sorority as Meeting Planner in Atlanta, GA. In this role, she was project manager for all organization events, including committee meetings, banquets, conferences and conventions. In 2014, Amanda earned her designation as a Certified Meeting Professional (CMP).
Amy joined ACG in 2006. She brings over 20 years of association, marketing, and event management experience to ACG. As a Senior Client Relations Manager, Amy provides focused support and guidance to her clients to achieve their strategic goals. She collaborates with association leadership to develop and implement long-term plans with markers to measure progress. Her work includes overseeing governance, financial management, communications, membership recruitment and renewal, and event management to include sponsorship and fundraising efforts for her clients. In addition to her client responsibilities, Amy manages a team of professionals within ACG.
Amy began her career at Reed Exhibition Companies and was responsible for National Manufacturing Week – a conference featuring over 125 sessions and more than 200 speakers. After leaving Reed, she worked for a premier conference production company as a Conference Director. In this role, she was responsible for recruiting senior level executives from Fortune 500 companies to speak at conferences. After leaving this firm, she worked as a Speakers Bureau Specialist at Beaupre & Company Public Relations where she was responsible for securing speaking engagements for clients at trade shows and executive conferences and writing press releases. Amy earned a BA in Communications from Western Connecticut State University and her M.Ed. from the University of New Hampshire.
Andrea joined ACG in 2019 as a Coordinator managing all administrative and operational tasks for her clients. Working with the Account Executive, Andrea now serves as a Client Relations Manager coordinating the planning and execution of all events, both virtual and in-person as well as serving as the committee liaison for the clients. She is also responsible for ensuring timely responses to membership inquiries and renewals. By maintaining accurate membership and event registration databases, Andrea assists in providing the information needed for client leadership to help drive the association forward
Prior to joining ACG, Andrea was a Coordinator for Visit Florida and Visit Tampa Bay. She earned her BS from Florida State University and a Certified Meeting Professional (CMP) credential issued by the Events Industry Council.
Nicole joined ACG in 2021 as a coordinator, managing all administrative and operational tasks for her clients. This includes managing the logistics and execution of both virtual and in-person events and board meetings, responding to all member and board inquiries via phone and email, and maintaining sponsor communications and reporting. By maintaining accurate sponsorship, membership, and event registration databases, Nicole provides the information needed for client leadership to help drive the association forward.
Prior to joining ACG, Nicole was the Sales and Events Manager at Cornerstone Restaurant Group’s ENO location at The Westin St. Francis Hotel in San Francisco. In 2003 she attended San Jose State University, studying hospitality management. In 2017 Nicole received her WASC accredited CWSEP certification from California State University East Bay for Wedding and Special Event & Meeting Management.
Terri brings several years of experience in the association and hospitality industries to ACG. As a Client Relations Manager, she provides guidance and strategic support for her clients’ leadership teams and various committees including Membership, Professional Development, Sponsorship, Communications, and Community Service. Terri works with the committees to ensure they receive the support needed to reach their goals.
Prior to joining ACG, Terri served as Chapter Coordinator for the American Association of Franchisees & Dealers for five years. While there she provided management assistance for 13 chapters, working closely with the chapter leadership on membership recruitment and retention, and served as committee and board of directors’ liaison. Terri began her career in the hotel industry in the capacity of Executive Assistant and Human Resources and Benefits Manager for Dolce International, Sonesta Hotels and Swissotel. Terri attended County College of Morris, New Jersey and Northeastern University, Boston.
Kathy brings over 15 years of experience in the non-profit and association management industry, which includes both trade and professional organizations, with extensive experience in CE compliance and maintenance. In her role with ACG, Kathy provides strategic guidance to her clients to meet their goals. She partners with the leadership team to develop and execute strategic plans, while providing oversight and governance including policy development, financial management, and membership recruitment and retention initiatives. With an understanding that volunteer engagement is critical to meet the goals of the organization, Kathy continually focuses on building relationships and promoting synergy.
Prior to joining ACG in 2018, she provided leadership, educational direction, and consultation to a diverse portfolio of clients including Financial Executives International, The Hydraulic Institute and the Commercial Real Estate Development Association of New York City. In addition, Kathy previously held the position of Training & Development Manager in the VOIP Division at Intel Corporation overseeing strategic planning, needs assessment, design, and staff development. Kathy received a BA from Rutgers University and her MA from Montclair State University and is a Certified Human Resources Professional, SHRM.
Jennifer has over 20 years’ experience working in the non-profit industry. As a Senior Client Relations Manager, Jennifer directs and oversees the work of the client support team and provides guidance to her clients to achieve their strategic goals. Jennifer’s work includes overseeing governance, financial management, and sponsorship for her clients.
Prior to joining ACG in 2021, and with over 11 years’ experience in Association Management, Jennifer worked as an Associate Director for San Francisco Association Management Services, a subsidiary of the American Academy of Ophthalmology. She coordinated, implemented, and managed projects and operations for three non-profit clients. She served as the primary liaison for multiple client boards of directors, providing oversight on finances and directing daily activities. Jennifer also worked for over 10 years in social services, developing and overseeing educational programing for a non-profit focused on family caregiving and aging. Jennifer earned a BA from the University of Oregon.
Erin brings several years of experience in the association and hospitality industries to ACG. As a Client Relations Manager, she provides guidance and strategic support for her clients’ leadership teams and various committees including Membership, Professional Development, Sponsorship, Communications, and Community Service. Erin works to develop and implement thoughtful and purposeful plans. She works with the committees to ensure they receive the support needed to reach their goals. With her background in meeting planning, she guides her clients in creating and executing successful and productive educational and networking events.
Prior to joining ACG, Erin was the Meetings Department Manager at the American Association of Airport Executives, where she worked for five years. She produced over 90 meetings a year and served as liaison to the Executive Committee and Board of Directors. Erin began her career in the hotel industry and has many years of experience with both Hilton and Starwood properties in the sales department and front office. She earned a BS from State University of New York College at Cortland.
Karrie Underwood joined ACG as a Coordinator in 2019. In this role, Karrie is responsible for managing all administrative and operational tasks associated with her clients. This includes managing online registration, responding to all member inquiries via phone and email, and assisting with event planning. In addition, Karrie is responsible for assisting the Account Executive with board meeting prep, event logistics, researching vendors as needed, mailing membership renewal invoices and processing new memberships. She maintains membership and prospect data and provides monthly reporting on the results of all email communications, membership and sponsorship sales.
Prior to joining ACG, Karrie was an Administrative Assistant at Greeley and Hansen acting as the primary contact for the EVP of the region, 25 engineers, and various other clients.
Erica brings several years of experience in the association management industry to ACG, working directly for associations as well as for association management companies. As a Senior Client Relations Manager, she provides guidance and strategic support for her clients’ leadership teams and various committees including Membership, Programming, Sponsorship, Communications, IDEA, Government Relations, and Community Reinvestment. Erica works to develop and implement thoughtful and purposeful plans. She works with the committees to ensure they receive the support needed to reach their goals.
Prior to joining ACG, Erica was the Assistant Executive Director at the Pennsylvania Apartment Association East, where she worked for more than six years. In this role she produced and managed several of the organization’s premier events including the annual trade show and education conference with more than 1600 attendees and 200 sponsor booths; awards banquet with 1100 in attendance and over 300 awards; sold-out golf outing and membership meetings, while serving as a liaison to the Executive Director, Executive Committee, and Board of Directors. Erica earned a Bachelor of Science in Marketing from Penn State University.
Shelby has worked in the non-profit industry with a focus on marketing and association management for over seven years. In her role with ACG, she provides focused support and guidance to her clients to achieve their strategic goals. Shelby collaborates with association leadership to develop and implement long-term plans with markers to measure progress. Shelby’s work includes overseeing governance, financial management, and membership for her clients. Her guidance for growth centers around expanding marketing through available platforms that are being underutilized. Shelby evaluates metrics for marketing reach and determines how to best expand the client’s audience.
Prior to joining ACG in 2019, Shelby worked as a Marketing Associate for the Jewish Federation of Greater Hartford. Her experience included leading brand development, managing social media, planning and running annual programs and designing print and digital collateral. She is also currently a Board Member for Connecticut Cat Connection, where she oversees social media and events on a volunteer basis. Before graduating college Shelby held internships in marketing with Pinpoint Promotions, and in development with the New Britain Museum of American Art. Shelby earned a BA from Southern Connecticut State University.
Laura Roznovsky joined the ACG team as an Account Executive, currently serving as the Managing Director for several association clients. She is a strategic partner focusing on governance and board management, while developing innovative approaches to organizational and membership growth. Laura works with a diverse group of volunteer leaders to meet their strategic objectives through data-driven decisions and shared association best practices.
Laura brings over 10 years of experience working with associations, managing their operations, human resources, finance, membership, and marketing. Beginning her career in association management at the Military Officers Association of America, Laura played a critical role in the recruitment and retention of 360,000 national members. She then was recruited by the National Guard Association of the United States to take on the role of Membership and Marketing Director. With her small staff, Laura led the association to their first membership increase in over a decade, earning her a promotion to Director of Finance and Human Resources. Laura earned a BA from the University of Nevada, Reno and her MS from George Mason University, and is a Certified Association Executive, ASAE.
